Provincial Home Living has a large interstate customer base and is happy to supply our products Australia wide. All items are shipped from our warehouse in Victoria. In the event of a delay, we will notify you by email or phone. The purchase price of our Provincial Home Living product/s excludes any delivery costs, therefore you are required to provide us with your delivery details in order for our business to quote the appropriate freight charges.
Shipping & Handling Charges
Due to recent government restrictions, our warehouse is experiencing delays with deliveries and online orders may take a little longer than usual. We appreciate your understanding.
Furniture items sent to Victoria and NSW are available for contactless delivery only. Unfortunately, delivery companies cannot assist with transporting items into your home. The delivery company will leave the items at your door.
Small to Medium Products
Provincial Home Living will, on behalf of the customer, organise appropriate freighting Australia wide. All freight costs are payable by the customer. Shipping is calculated on weight, size, and distance at checkout, but you can get an estimate on each product page. We suggest that you choose a delivery address where someone is present to accept your delivery during business hours. Your workplace is the ideal delivery point. Please provide a physical address for delivery, as we use couriers who do not deliver to P.O. Boxes.
Timetable for delivery if stock is available in the warehouse.
- VIC: Small items – 2-4 business days
Furniture – 5-7 business days
Due to current Victorian restrictions, furniture items are available for contactless delivery only. The delivery company will leave the item(s) at your door.
- NSW: Small items – 3-5 business days
Furniture – 1-3 weeks
Due to current NSW restrictions, online orders may take a little longer than usual to be delivered.
Furniture items sent to NSW are available for contactless delivery only. The delivery company will leave the item(s) at your door.
- QLD: Small items – 3-5 business days
Furniture – 1-3 weeks
- SA: Small items – 3-5 business days
Furniture – 1-2 weeks
- WA: Small items – 4-6 business days
Furniture – 2-3 weeks
- TAS: Small items - 4-6 business days
Furniture – 1-2weeks
- NT: Small items – 4-6 business days
Furniture – 2-3 weeks
Due to the unique and handcrafted nature of our furniture pieces, we have carefully chosen carriers experienced in furniture delivery. Once your order has been placed, and the item/s has been inspected, you will be contacted and arrangements will be made for a delivery (date and morning or afternoon).
If you would like an estimated delivery timetable please call our webshop on 03 9089 1351 or email [email protected]
The appropriate one or two man delivery will be automatically chosen for you, depending on the weight and/or size of the furniture.
Delivery pricing does not include the removal of old furniture.
You are liable for payment of all delivery charges, including any additional charges incurred as a result of difficulties with access. You must ensure correct delivery address details are provided to us and notify us in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages) as extra charges may apply.
We will use reasonable endeavours to meet the estimated delivery date. If we do not meet the estimated delivery date for any reason, our liability will be limited, at our option, to resupplying the goods at a different time or at a maximum, to the refund of the purchase price.
Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address. Should an appropriate person not be available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.
You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.
Once your order has left our warehouse, Provincial Home Living will not be responsible for any delay in delivery time, lost or damaged deliveries.
Please call our webshop on 03 9089 1351 or email [email protected] if you have any queries or special requests on shipping and delivery.