Provincial Home Living

Provincial Home Living is a retail business selling homewares and associated products. It is owned by an Australian family and was founded in Wangaratta in 2002. As part of our store business and online business, we collect information from individuals. We respect and protect the privacy of the personal information of people who deal with us.

 

Changes to our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on our website, and we encourage you to review our Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.

 

The Information we Collect

At all times when it is reasonable and practicable to do so, we collect information about you directly from you. The personal information we collect will include information you give us when you place an order for the purchase of a good we supply. This personal information will include your name, address and contact details, and may include other personal information we collect in the course of a transaction. We will only ask for and use personal information we reasonably need for the proper conduct of our business. Personal information is collected for the following purposes:

• to enable us to provide you with appropriate products and / or services
• to consider applications and approaches you make to us
• to maintain your contact details; and to fulfil our legal obligations under applicable laws, rules and regulations.

We may also collect data through cookies and similar technologies to enhance your online experience, as detailed in our "How We Use Cookies" section Dealing with Provincial Home Living online

In addition to the information you explicitly provide, such as when making an online order or sending us an email, our website uses cookies and similar technologies to collect data that helps us understand how our website is used. This includes information like your browsing behavior and preferences, which helps us improve our services and tailor our online content. While website logs track the movements on our site, these logs are made in a way that they are not personally identifiable, and we make no attempt to link them with individuals unless required for fraud prevention or by law.

Please refer to our "How We Use Cookies" section for more details on cookie usage and your choices regarding these technologies. Your account information is password protected and we recommend you do not divulge your password to anyone. To further protect your personal information, your log-in time will automatically expire after a certain period of inactivity. Provincial Home Living cannot guarantee or accept responsibility for the privacy practices or the content of websites to which we provide links.

 

Dealing with Provincial Home Living Online

The only personal information that we collect when you use our website is what you tell us about yourself. For example, the information you provide when making an online order or when you send us an email. Please note, we will record your email address if you send us an email. Where credit card details are provided for online purchasing, those details will be destroyed immediately after your payment has been processed. If you visit the Provincial Home Living website to browse, read or download information, our system will log these movements. These website logs are not personally identifiable and Provincial Home Living makes no attempt to link them with the individual who browses the site. Your account information is password protected and we recommend you do not divulge your password to anyone. To further protect your personal information, your log-in time will automatically expire after a certain period of inactivity. Provincial Home Living cannot guarantee or accept responsibility for the privacy practices or the content of websites to which we provide links.

 

How the Information is Used

We use and disclose personal information solely for the purposes for which it was collected, or for purposes that are directly related to one of our functions or activities. We may use your personal information to inform you of products and services that may interest you, in accordance with your communication preferences. We respect your right to opt out of receiving such communications. We do not sell, rent, or trade personal information to third parties. We will disclose personal information as required by applicable laws or regulations, and we comply with all relevant legal requirements.

If you wish to opt out of receiving promotional material, please follow the unsubscribe instructions provided in any such communication or contact us directly. We ensure that all marketing efforts are conducted in compliance with relevant laws and regulations, including those pertaining to privacy and electronic communications.

 

Keeping Information Accurate and up to Date

We take all reasonable steps to ensure the accuracy of the information we hold. You can contact us to request the correction of any inaccurate information we hold about you.

 

Keeping Information Secure

We take all reasonable care to protect the information we hold. Access to and use of personal information is limited. Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

 

How you can Access your Information

You can contact us to request access to your information. In normal circumstances we will give you full access to your information unless there is a legitimate legal or administrative reason to deny access. If access is denied, we will explain why this is the case.

 

Data Collection

By subscribing, creating an account on our website and/ or creating an account via Facebook, Google and/ or Apple, you agree to be contacted by Provincial Home Living via email marketing or SMS marketing. You can unsubscribe to our email marketing or SMS marketing at any time by clicking the unsubscribe link provided in each email/ message or by contacting us at [email protected].

 

Data Collection in Meta Leads Ad Campaign

As part of our Meta leads ad campaign, we collect your first name and email to provide personalised updates and offers about our products and services. This data collection strictly adheres to the Australian Privacy Principles. Your information is securely managed and is not shared with third parties, except as required by law. You have the option to opt-out of our communications at any time.

 

Contact Us

If you have any questions regarding our privacy policy or handling of information, please direct your enquiry to [email protected] or contact us by phone at (03) 9825 9400. Provincial Home Living is the registered business name of the Australia China Investment Company Pty Ltd.

 

COOKIES

 

How we use Cookies

Provincial Home Living uses cookies to enhance your browsing experience on our website. A cookie is a small file placed on your computer's hard drive with your consent, which enables us to monitor your use of our website, improve functionality and tailor our services to your needs and preferences.

Traffic Log Cookies: We deploy traffic log cookies to identify which pages are being utilised. This helps us analyse data about webpage traffic and improve our website to better suit customer needs. Data collected through these cookies is strictly used for statistical analysis and is then promptly removed from our system.

Cookies do not grant us access to your computer or any personal information about you, other than the data you choose to share with us. You have the choice to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

List of Cookies we Collect

Below is a list of Cookies used on this site. Please note that this list is not exhaustive. The technologies and types of cookies we use may change and evolve over time. We encourage you to review our privacy policy periodically to stay informed about how we use cookies to enhance your experience on our website.

Strictly Necessary Cookies

• Provider: Magento 2 (more information)
• First Party Cookies Used: add_to_cart, guest-view, login_redirect, remove_from_cart, form_key, mage-cache-sessid, mage-cache-storage, persistent_shopping_cart, store
• Duration: Varying from session to 30 days

Functionality Cookies

• Provider: Magento 2 (more information)
• First Party Cookies Used: login_redirect, mage-messages, product_data_storage, recently_compared_product, recently_compared_product_previous, recently_viewed_product, recently_viewed_product_previous, form_key
• Duration: 1 hour

Analytics Cookies

• Provider: Google Analytics First Party (more information)
• Cookies Used: _ga, _gid, _gat, _dc_gtm, _gac_(property-id>, __utma, __utmt, __utmb, __utmc, __utmz
• Duration: UP to 2 years

 

Google Analytics

Provincial Home Living utilises various functions of Google Analytics to enhance user experience and improve marketing strategies. For detailed information on how your data is collected by Google Analytics and how to opt out, please visit Google's data privacy and security information.

Provincial Home Living utilises Google Analytics features including, but not limited to:

• Google Optimise
• Remarketing
• Google Display Network Impression Reporting
• DoubleClick Campaign Manager Integration
• Google Analytics Demographics and Interest Reporting
• Performance Max (PMax) campaigns

You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using Google Ads Settings.

Additionally, Provincial Home Living employs Remarketing with Google Analytics to show ads across the internet. Both first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Google DoubleClick cookie) are used together to inform, optimise, and serve ads based on past visits to our website. This integration extends to Performance Max campaigns where applicable, utilising advanced machine learning to improve ad relevance and effectiveness.

 

Meta Platforms (Formerly Facebook) Analytics and Insights

Provincial Home Living utilises Meta Platforms’ tools to understand and enhance customer engagement:

• Facebook Insights: Tracks user interactions on the Provincial Home Living Facebook page, helping our team optimise page performance.
• Facebook Analytics: Provides behavioural analytics to better understand and optimise customer experiences and products, offering insights across devices and channels.

Meta's Privacy Policy is available at Meta's Data Policy. If you wish to opt-out of personalised ads on Meta platforms based on information collected from other websites and apps, you can modify your preferences at Meta Ad Preferences.

 

Instagram Analytics

Provincial Home Living also engages with users and tracks interactions on our Instagram account, leveraging Instagram Insights to understand and enhance engagement. Instagram, as part of Meta Platforms, shares its data handling policies with Meta, and the same privacy settings apply.

 

Pinterest Tag and Pinterest Ads

Provincial Home Living utilises the Pinterest Tag to track user interactions and measure the effectiveness of our advertising campaigns on Pinterest. This tool helps us optimise ad performance and tailor our marketing strategies based on how users engage with our website following ad views.

For more information on how your data is handled by Pinterest, please refer to Pinterest's Privacy Policy. If you prefer not to have your data used for personalised advertising, you can adjust your settings at Pinterest Personalisation and Data.