FREQUENTLY ASKED QUESTIONS

Once your order has been shipped, you will receive a tracking number via email. Please allow 24 hours for the number to load for accurate readings.

When you are checking out, you can select "Leave package at door if unattended" if you would like this option. Unfortunately, orders over $1000 can not be left unattended and do require a signature upon delivery.

All Online Orders are shipped from our warehouse in Victoria directly to your home address. If you would like to collect from a store, please contact your local store and place an order with them.

Unfortunately, we do not currently offer Click & Collect.

Please check our Shipping Information page HERE for the most up-to-date delivery timelines.

Shipping costs are calculated on the size and weight of items ordered. The best way to calculate shipping is through our checkout page. Simply add the items you wish to purchase to your cart. Click to view your cart and enter your postcode under ‘Estimate Shipping’.

As we use a courier company, all Online Orders must go to a registered street address. Unfortunately, we cannot ship to P.O. Boxes or Parcel Lockers.

Some items are sent flat packed to save you freight and to facilitate access into homes. If you would like something assembled, please contact us and we can arrange a quote for you.

Please check your junk folder. If you cannot find your confirmation email, kindly email [email protected]. Our team members will confirm the email address entered on your order - this is important to check as your tracking number will also be sent to this address.

If you are sent the incorrect item/s, please follow the below steps:

• Take a picture of the item/s that were incorrectly sent to you – including the SKU number if possible. This can be found on the label or tag.
• Please email [email protected] with your Full Name, Order Number, photos of the incorrect item/s and detail which item was not sent.
• The team at the Online store will get back to you in 24-48 hours to assist. Please note the Online Store is open Monday - Friday, 9am - 5pm.
• Please keep the item and packaging in their original condition for collection.

If an item arrives damaged, please follow the below steps:

• Take a picture of the damaged item – including the SKU number if possible. This can be found on the label or tag.
• Please email [email protected] with your Full Name, Order Number, and photo/s of the damaged item.
• The team at the Online store will get back to you in 24-48 hours to assist. Please note the Online Store is open Monday - Friday, 9am - 5pm.

If you’ve forgotten something or found something else you’d like, please email [email protected] within 24 hours of placing your order. We will endeavour to assist you with adding items. Please note that the freight costs may change.

You can give our friendly web team a call on (03) 9089 1351, Monday – Friday 9am – 5pm, for an update on your order.

Appointments with our Design Studio are $100 which is redeemable for product after your consultation. One of our Interior Designers will help you transform your house into your home with recommendations for furniture, artwork, soft furnishings, and homewares selections individually tailored to your aesthetic, lifestyle, and your budget.

Please fill out the form found HERE and a Design Consultant will get back to you to make an appointment.

Our Design Studio appointments are available Mondays - Saturdays, 9am - 5pm. Once you have completed the form on our website, one of our Interior Designers will get in touch with you to arrange a suitable appointment time.

Unfortunately, we cannot accept walk-in appointments with our Interior Designers. If you would like to visit the Design Studio in person, please make an appointment by filling out the form found HERE. The Design Studio is located in our flagship Maribyrnong store, and operates Mondays - Saturdays, 9am - 5pm.

General Material Care information can be found HERE. For specific cleaning instructions, please check the "Care Instructions" tab on each product page, or refer to the product's care label.

Provincial Home Living is an Australian family business and it is important to us that you are happy with your purchase. If for any reason you are not completely satisfied with your order, you may return the item(s) to any Provincial Home Living store within 30 days of purchase, for your choice of an exchange, credit note, or refund. Find out more about our Refunds + Returns policy HERE.

Provincial Home Living is an Australian family business and it is important to us that you are happy with your purchase. Despite our best efforts, very infrequently production errors can occur. Find out more about our Product Warranty HERE.

Yes, if for any reason you are not completely satisfied with your order, you may return the item(s) to any Provincial Home Living store within 30 days of purchase, for your choice of an exchange, credit note, or refund. Find out more about our Refunds + Returns policy HERE.

We recommend giving your local Provincial Home Living store a call to confirm stock availability. Find the contact details for your local Provincial Home Living store HERE.

Unfortunately, we do not order custom made products.