Provincial Home Living is an Australian family business. It is important to us that you are happy with your purchase from Provincial Home Living.

To ensure this is possible, if requested by you:

Within 30 days of your purchase if you have changed your mind we are happy for you to return the purchased product to any of our stores, we will offer the choice of either a credit note or refund for the purchase price providing the product is unused and in a re-sellable condition.

After 30 days but within 365 days of your purchase we will provide you a store credit or an exchange of the product, provided the product is in its original condition and you provide your proof of purchase. We will do what we can to verify the purchase from our records, if you cannot provide your proof of purchase.

All Latitude interest free online purchases must be returned through our webshop, please email us at [email protected] or call us on 03 9089 1351 Monday-Friday 9am-5pm.

To find out more information visit our Frequently Asked Questions here.


Issues outside the above times

Of course, anything outside the scope and timing of the actions above will be considered and handled on a case by case basis. We will do our best to help and provide a response following a fair consideration of the relevant issues and facts.


Outlet Store (South Wharf) Refund Policy

All items are sold "As Is". Please choose carefully as there are no refunds or exchanges unless required by law.