Provincial Home Living is an Australian family business. It is important to us that you are happy with your purchase from Provincial Home Living.

Despite our best efforts, very infrequently production errors can occur. Where we are made aware of an issue with the product quality within a reasonable time (normally 365 days) we will endeavour to help by either repairing the product, providing a refund of the purchase price, exchange the product or provide you a credit note for the purchase price of the product. This can be done at any of our stores, our staff will always try to assist. The best option will be determined after discussion with you.


Issues outside the above times

Of course, anything outside the scope and timing of the actions above will be considered and handled on a case by case basis. We will do our best to help and provide a response following a fair consideration of the relevant issues and facts.