Shipping Information

Provincial Home Living has a large interstate customer base and is happy to supply our products Australia wide. All items are shipped from our warehouse in Victoria. In the event of a delay, we will notify you by email or phone. The purchase price of our Provincial Home Living product/s excludes any delivery costs, therefore you are required to provide us with your delivery details in order for our business to quote the appropriate freight charges.

Shipping & Handling Charges

Small to Medium Products

Provincial Home Living will, on behalf of the customer, organise appropriate freighting Australia wide. All freight costs are payable by customer. Shipping is calculated on weight, size and distance at checkout, but you can get an estimate on each product page. We suggest that you choose a delivery address where someone is present to accept your delivery during business hours. Your workplace is the ideal delivery point. Please provide a physical address for delivery, as we use couriers who do not deliver to P.O. Boxes.

Timetable for delivery if stock is available in the warehouse
Melbourne 2-3 days
Sydney 3-4 days
Brisbane 5 days
Adelaide 3-4 days
Perth 7 days
Tasmania 5 days


Due to the unique and handcrafted nature of our furniture pieces, we have carefully chosen carriers experienced in furniture delivery. Once your order has been placed, and the item/s has been inspected, you will be contacted and arrangements will be made for a delivery (date and morning or afternoon).

If you would like an estimated delivery timetable please call our webshop on 03 9089 1351 or email

The appropriate one or two man delivery will be automatically chosen for you, depending on the weight and/or size of the furniture.

  • Delivery pricing does not include removal of old furniture


You are liable for payment of all delivery charges, including any additional charges incurred as a result of difficulties with access. You must ensure correct delivery address details are provided to us and notify us in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages) as extra charges may apply.

We will use reasonable endeavours to meet the estimated delivery date. If we do not meet the estimated delivery date for any reason, our liability will be limited, at our option, to resupplying the goods at a different time or at a maximum, to the refund of the purchase price.

Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address. Should an appropriate person not be available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.

You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.

Once your order has left our warehouse, Provincial Home Living will not be responsible for any delay in delivery time, lost or damaged deliveries.

Additional Questions

Please call our webshop on 03 9089 1351 or email if you have any queries or special requests on shipping and delivery.

Website & Phone Orders Refund & Return Policy

This Returns Policy applies to online and phone order purchases only. Provincial Home Living want you to be delighted with your online shopping experience, therefore, we endeavour to provide you with as much information about our policies so that you can make an informed decision. If you have any questions or concerns please feel free to contact us via email

Return Policy

You may return the product for an exchange or credit note providing:

  • Original receipt, or proof of purchase is presented
  • Product/s are returned within 14 days from date of purchase
  • Product/s are in their original condition and packaging

Refund Policy

Please choose carefully. A refund will not be offered for change of mind. A refund will apply if:

  • Product/s are identified as faulty
  • Product/s do not perform the intended purpose as represented
  • Product does not match the description provided.

Return/Return Process

If for any reason you are not satisfied, you will need to obtain a return authorisation number by contacting Provincial Home Living via email: au or call us on 03 9089 1351.

  • Please advise your name, original order number, what product(s) you wish to return and your reason for returning
  • Please print the Return Authorisation Form and attach the completed form to each box being returned.
  • Items must be returned in their original, unmarked condition and packaging within 14 days for a full refund or credit note (shipping charge is not refundable).
  • A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product.
  • Once we receive the returned products we will issue your credit note or refund within 5 business days.

Please note the following terms and conditions that apply to our Return Policy:

  • Proof of payment must be verified.
  • The returned item/s must be in our possession within 14 days of your Authorisation Number received. Shipping & handling charges are non refundable.
  • Returned items must be in the original condition, not used or altered. All products will be inspected prior to return policy being actioned.
  • Customers must request a return authorisation number prior to returning. Unauthorised returns will not be accepted.
  • We reserve the right to refuse executing our return / refund policy for abuse of this policy.