Shipping Information

Provincial Home Living has a large interstate customer base and is happy to supply our products Australia wide. All items are shipped from our warehouse in Victoria. In the event of a delay, we will notify you by email or phone. The purchase price of our Provincial Home Living product/s excludes any delivery costs, therefore you are required to provide us with your delivery details in order for our business to quote the appropriate freight charges.


Shipping & Handling Charges

Small to Medium Products

Provincial Home Living will, on behalf of the customer, organise appropriate freighting Australia wide. All freight costs are payable by customer. Shipping is calculated on weight, size and distance at checkout, but you can get an estimate on each product page. We suggest that you choose a delivery address where someone is present to accept your delivery during business hours. Your workplace is the ideal delivery point. Please provide a physical address for delivery, as we use couriers who do not deliver to P.O. Boxes.

Timetable for delivery if stock is available in the warehouse
Melbourne 2-3 days
Sydney 3-4 days
Brisbane 5 days
Adelaide 3-4 days
Perth 7 days
Tasmania 5 days

Furniture

Due to the unique and handcrafted nature of our furniture pieces, we have carefully chosen carriers experienced in furniture delivery. Once your order has been placed, and the item/s has been inspected, you will be contacted and arrangements will be made for a delivery (date and morning or afternoon).

If you would like an estimated delivery timetable please call our webshop on 03 9089 1351 or email webshop@provincialhomeliving.com.au

The appropriate one or two man delivery will be automatically chosen for you, depending on the weight and/or size of the furniture.

  • Delivery pricing does not include removal of old furniture

Delivery

You are liable for payment of all delivery charges, including any additional charges incurred as a result of difficulties with access. You must ensure correct delivery address details are provided to us and notify us in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages) as extra charges may apply.

We will use reasonable endeavours to meet the estimated delivery date. If we do not meet the estimated delivery date for any reason, our liability will be limited, at our option, to resupplying the goods at a different time or at a maximum, to the refund of the purchase price.

Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address. Should an appropriate person not be available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.

You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products.

Once your order has left our warehouse, Provincial Home Living will not be responsible for any delay in delivery time, lost or damaged deliveries.


Additional Questions

Please call our webshop on 03 9089 1351 or email webshop@provincialhomeliving.com.au if you have any queries or special requests on shipping and delivery.