Community Update

We're still here for you, just in a different way.


In line with the Victorian Government Stage 4 restrictions, Provincial Home Living stores in metropolitan Melbourne are temporarily closed.



Our regional Victoria, New South Wales, Queensland, South Australia and ACT stores remain open and ready to provide you with your everyday home essentials.



While closed to the public, some of our Melbourne stores will operate at a reduced capacity to fulfil customer orders and assist with Phone & Fetch. Browse the beautiful products and new arrivals on our website, then call your closest store, order and pay over the phone, and make a time to collect your items. So our team members can have your order ready for contactless collection, customers will be asked to make an appointment time and will be required to fill out a sign-in sheet on arrival.

Find out about the measures we have taken to ensure our stores are safe, hygienic and welcoming environments for everyone. The health and safety of our team, customers and the community as a whole will always be our first priority.



Contactless Collection

Order and pay over the phone, then make a time to collect your new items with our friendly staff. Our team members will prepare your order and have it ready for contactless collection.



Face Coverings

We are currently providing masks and face shields to our all team members and encourage customers to also wear masks when they visit us in store.



Social Distancing

We’ve introduced a number of social distancing measures across our stores, including floor distance markers at the counters and store capacity limits.



Increased Cleaning

With a focus on high-touch areas including counters, doors, and handrails.



Hand Sanitizer

Is available at the entry of every Provincial Home Living store. It is a requirement of entry that you use the sanitizer supplied.



Contactless Payments Only

We currently only accept contactless payment methods to reduce cash handling and minimise touch-points.



Revised Trading Hours

We have temporarily implemented shorter opening hours for all stores. Keep up to date with your nearest store HERE



Please reach out with any requests or questions, our friendly staff are here to help you. Please call us on 03 9825 9400 or email us at customerservice@provincialhomeliving.com.au



We appreciate your understanding and thank you for your patience.